Invitations

Orders

Payment

Shipping

Packaging

Returns & Exchange

Invitations

 

How do I invite my friends ?
Share our iMyBags love with your friends. We would also want you to help us shape and grow our community. You can find the Invite Friends tab at the top menu bar. Simply click on the link and follow the easy steps to invite your family and friends to our wonderful website!

How do I know if my friends join ?
Once your friend has registered via the link provided, you will receive a notification e-mail from us confirming the membership.

Orders

 

How can I change my order after it has been placed?
Due to our work efficiency to ship your order to you, it will not be possible for us to modify your order once it is captured in our system when you entered purchase. This means you won't be able to change your delivery address as well. You may place an additional order at anytime. Therefore, please ensure the mailing address is valid and current.

Can I cancel an order?
Once the order is captured in our system, we will not be able to cancel your order as it is most likely in the process of shipping it out.

What does the comparative price mean?
Comparative price give you an idea of how much discount you will be getting from your purchase! It is the price that has the "strikethrough" over the amount above the selling price on our site. We seek out the retail price at which an item or comparable item may, in the reasonable judgment of our experienced buyers, be sold on an everyday basis (i.e. excluding special promotions or sales) at retail stores, including specialty or department stores and other non-discount sellers.

You may wish to use the comparative price as a guide in your evaluation of our prices. Because we sell our merchandise over the internet to a wide group of international customers, it may not possible to know if our merchandise is sold at the comparative price in any particular location or at any particular time. Comparative prices may be used as an approximate guide as to what you would or could have paid from other retailers

Payment

 

What payment methods do you accept?
We currently accept all credit/debit cards and PayPal. For selected countries, we also offer other forms of payment such as installment plans or bank transfers. Please refer to your Event Listing page for more information on alternative payment methods for your Country of Residence.

Do I need PayPal account in order to purchase items?
No, you can pay by credit/debit cards without having a PayPal account. When you are redirected to the PayPal payment page, you will be presented with two options: (1) Pay using credit cards (shown on the left side of page), and (2) Log in PayPal account. Just click on the link on the left to pay by credit/debit cards.

Which credit/debit cards do you accept?
We currently accept Visa, MasterCard, American Express, JCB, and Discover.

Shipping

 

What's the shipping cost?
iMyBags will provide free shipping to worldwide. Custom duty charges applies. The price you see listed is what you will pay at check out for your country.

What's the shipping time?
Singapore and Malaysia up to 7 working days. South East Asia average 5 - 7 working days depending on country. Other Countries 5 to 14 working days.

What are your delivery time?
We deliver Monday to Friday, 9am to 6pm (GMT +8).

All orders require an acknowledgement upon receipt. Please take note that we will not be able to make changes to mailing address once the purchase has been made. Please ensure the mailing address is valid and current.

Do I need to pay Custom Duties and Taxes?
We ensure smooth and quick delivery upon orders, however customers are liable for all customs duties and any issues at country of delivery.

Packaging

 

Your items will be packed with specially designed iMyBags boxes that protect the items from accidental damaging during transportation.

Returns & Exchange

 

What is your return policy?
iMyBags is proud to offer authentic, boutique quality goods with extraordinary value to our online customers directly. As such, we have a 14 day return policy for our international customers and 7 days return policy for Singaporean and Malaysian customers for any incorrect or defective item shipped, subject to the following terms and conditions:

        
  • Notification must be made to iMyBags.com via e-mail within 14 days (international customers) or 7 days (Singaporean and Malaysian customers) from the date of arrival of goods.
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  • Items must be in brand new original purchase condition and complete packaging including any sales tags, manufacturer's box, dustbags, documentation, warranty cards, manuals and accessories where applicable. All packaging must be unmarked and damage-free.
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  • Any used items or items without original tags cannot be returned.
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  • Multi-item pack or items purchases as a set must be returned as a complete set in original purchase condition.
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  • Special items that are non-exchangeable nor refundable will be clearly stated on iMyBags.com.
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  • Items bought in sales event are non-exchangeable nor refundable
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  • Please note iMyBags will not be responsible for any delay or damage caused by the courier.

All return items will be first reviewed by iMyBags.com and we reserve the rights to perform remedies including:

        
  • Exchanging  the purchase with a new item of the same design and model, or
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  • Full refund in iMyBags credits (valid for 12 months)
  •          

 

How do I return an item?
For all return requests, kindly email us at esales@imybags.com, stating the reason for return including your contact details and Order ID. Alternatively, you can reach us at our Concierge Hotline at +65 6733 3477. You will be informed once the item has been received, reviewed and in the process of being refunded or exchanged.

Back to top

 

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Who is iMyBags.com
iMyBags.com, fully owned by a Singapore based company, is currently the largest luxury bags sales website by sales volume in Asia. iMyBags.com has established itself as the market leader in event based retailing business for branded bags in Malaysia and is expanding its presence in China, Singapore, Thailand, Taiwan & Indonesia.

Events held in the various Asian cities had enabled iMyBags.com to build up strong local customer base for branded bags that drove the demand for its interactive e-Commerce website. Events are held in 5 stars hotels or equivalent or at our corporate business partners’ premises for that extra touch of personal service.

iMyBags.com website was launched in October 2012 and has become synonymous with the luxurious online retailer of branded bags including Prada, Burberry, Gucci, Coach, Longchamp and many more, owing its success to the multi-million marketing spent and constant flow of sales events held around the region. iMyBags.com takes pride in bringing in latest trends from the world of fashion and luxury leather bags online exclusively for our customers. Here you will find the most sought-after branded bags and various types of bags by celebrities and socialites around the globe!
In 2014 iMyBags.com will be a one stop online store for all types of Bags. The store will offer best deals for computer, pet, music, sports, travel, business and many more types of bags.

To better serve our customers, iMyBags.com has set up offices in U.S. and Europe specialized in product research and purchasing so you can shop your favorite leather bags at the convenience of your own home while we do all the hard work for you!